| Author |
Message |
Guest
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 Posted:
Mon Jun 13, 2005 4:08 pm Post subject:
ADT - 3 year "rolling" contract?! |
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My wife (when she was my girlfriend) signed up to a 3 year deal when
she had a new system installed at her house.
When we bought a new house together 6 months later her house purchasers
did not want to take on the £26pm contract so we were asked to either
pay £600+ to terminate, or take an install at the new house.
We opted to take an install, we were charged £99 and ADT started us on
a _new_ 3-year contract! How can they do this?
I have also complained at the shoddy install and shockingly bad
customer service*, on top of which they invoiced me without warning for
a callout recently. I'm going to terminate as soon as I legally can,
which should be after 30 (not 36) months of this contract, surely?
*I've written 4 letters including one to the MD and had no reply to any
of them.
Alan
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cs
Guest
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| Posted:
Tue Jun 14, 2005 9:35 am Post subject:
I'd say stay away from ADT [Re: ADT - 3 year "rolling" contr |
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I ordered a monitored ADT alarm system around three years ago (from
ADT in Livingston, Scotland) for my previous house, but cancelled
the install when I found out that the salesman had lied about the
compatability with my BT broadband connection, and had omitted to
tell me that ADT would not do the connection to my phone system but
I would have to pay another £70 or so myself, directly to BT, for
the installation of a "block connection". In addition to the second
phone line they suddenly decided I would have to put in...!
After the order had been cancelled the following happens:
- After a month a BT engineer turns up on my door, not having ordered
anything to be installed that I could remember I send him away,
and call BT. Turns out there's already £70 charged to my BT account
but BT's extremely reasonable and agrees to reverse the charge as
the installation was not done and was ordered not by me but - ADT!
- After a couple of months I receive notifications from the Lothian
and Borders police, asking for verification of contact etc. details
regarding my alarm system. And a small cheque thank you very much.
- After a year I receive an invoice from ADT for next year maintenance
of my ADT system (that never was installed, remember?). I send it
back to ADT Livingston, reminding them that the system never was
installed.
- I also start receiving regular notifications that I should contact
ADT to have the non-existing alarm system serviced. Pity I never
called to have one come around to do so because...:
- The next months I receive more and more demands from ADT for payment
of support of the non-existing alarm system, which I return to ADT
by mail and fax), not just to ADT Livingston but also to their head
office down in England, with replies written increasingly in CAPITAL
LETTERS in case they have reading difficulties.
- After I receive a final demand and am threatened with court action
I send at least two recorded letters, to their legal department,
and addressed to the "Director of Customer Services".
FINALLY, after something like two years they realise that no ADT
alarm system means nothing to pay...
ajhbox-3@yahoo.co.uk wrote:
| Quote: | My wife (when she was my girlfriend) signed up to a 3 year deal when
she had a new system installed at her house.
When we bought a new house together 6 months later her house purchasers
did not want to take on the £26pm contract so we were asked to either
pay £600+ to terminate, or take an install at the new house.
We opted to take an install, we were charged £99 and ADT started us on
a _new_ 3-year contract! How can they do this?
I have also complained at the shoddy install and shockingly bad
customer service*, on top of which they invoiced me without warning for
a callout recently. I'm going to terminate as soon as I legally can,
which should be after 30 (not 36) months of this contract, surely?
*I've written 4 letters including one to the MD and had no reply to any
of them.
Alan
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BIG NIGE
Guest
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| Posted:
Thu Jun 16, 2005 1:38 pm Post subject:
Re: I'd say stay away from ADT [Re: ADT - 3 year "rolling" c |
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One of our customers had a quote from ADT for a system as well as from us.
They chose to go with us and we fitted the system.
About a Month later Our customer received a N.A.C.O.S.S certificate
(Certificate of Compliance showing that system was fitted, tested and Meets
all requirements.) from ADT for a system had never been ordered nor fitted.
"cs" <compstuff@btconnect.com> wrote in message
news:d8m8dk$5eo$1@nwrdmz02.dmz.ncs.ea.ibs-infra.bt.com...
| Quote: | I ordered a monitored ADT alarm system around three years ago (from
ADT in Livingston, Scotland) for my previous house, but cancelled
the install when I found out that the salesman had lied about the
compatability with my BT broadband connection, and had omitted to
tell me that ADT would not do the connection to my phone system but
I would have to pay another £70 or so myself, directly to BT, for
the installation of a "block connection". In addition to the second
phone line they suddenly decided I would have to put in...!
After the order had been cancelled the following happens:
- After a month a BT engineer turns up on my door, not having ordered
anything to be installed that I could remember I send him away,
and call BT. Turns out there's already £70 charged to my BT account
but BT's extremely reasonable and agrees to reverse the charge as
the installation was not done and was ordered not by me but - ADT!
- After a couple of months I receive notifications from the Lothian
and Borders police, asking for verification of contact etc. details
regarding my alarm system. And a small cheque thank you very much.
- After a year I receive an invoice from ADT for next year maintenance
of my ADT system (that never was installed, remember?). I send it
back to ADT Livingston, reminding them that the system never was
installed.
- I also start receiving regular notifications that I should contact
ADT to have the non-existing alarm system serviced. Pity I never
called to have one come around to do so because...:
- The next months I receive more and more demands from ADT for payment
of support of the non-existing alarm system, which I return to ADT
by mail and fax), not just to ADT Livingston but also to their head
office down in England, with replies written increasingly in CAPITAL
LETTERS in case they have reading difficulties.
- After I receive a final demand and am threatened with court action
I send at least two recorded letters, to their legal department,
and addressed to the "Director of Customer Services".
FINALLY, after something like two years they realise that no ADT
alarm system means nothing to pay...
ajhbox-3@yahoo.co.uk wrote:
My wife (when she was my girlfriend) signed up to a 3 year deal when
she had a new system installed at her house.
When we bought a new house together 6 months later her house purchasers
did not want to take on the £26pm contract so we were asked to either
pay £600+ to terminate, or take an install at the new house.
We opted to take an install, we were charged £99 and ADT started us on
a _new_ 3-year contract! How can they do this?
I have also complained at the shoddy install and shockingly bad
customer service*, on top of which they invoiced me without warning for
a callout recently. I'm going to terminate as soon as I legally can,
which should be after 30 (not 36) months of this contract, surely?
*I've written 4 letters including one to the MD and had no reply to any
of them.
Alan
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AJH
Guest
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| Posted:
Wed Jun 22, 2005 4:36 pm Post subject:
Re: I'd say stay away from ADT [Re: ADT - 3 year "rolling" c |
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cs wrote:
| Quote: | I ordered a monitored ADT alarm system around three years ago (from
ADT in Livingston, Scotland) for my previous house, but cancelled
the install when I found out that the salesman had lied about the
compatability with my BT broadband connection, and had omitted to
tell me that ADT would not do the connection to my phone system but
I would have to pay another £70 or so myself, directly to BT, for
the installation of a "block connection". In addition to the second
phone line they suddenly decided I would have to put in...!
After the order had been cancelled the following happens:
- After a month a BT engineer turns up on my door, not having ordered
anything to be installed that I could remember I send him away,
and call BT. Turns out there's already £70 charged to my BT account
but BT's extremely reasonable and agrees to reverse the charge as
the installation was not done and was ordered not by me but - ADT!
- After a couple of months I receive notifications from the Lothian
and Borders police, asking for verification of contact etc. details
regarding my alarm system. And a small cheque thank you very much.
- After a year I receive an invoice from ADT for next year maintenance
of my ADT system (that never was installed, remember?). I send it
back to ADT Livingston, reminding them that the system never was
installed.
- I also start receiving regular notifications that I should contact
ADT to have the non-existing alarm system serviced. Pity I never
called to have one come around to do so because...:
- The next months I receive more and more demands from ADT for payment
of support of the non-existing alarm system, which I return to ADT
by mail and fax), not just to ADT Livingston but also to their head
office down in England, with replies written increasingly in CAPITAL
LETTERS in case they have reading difficulties.
- After I receive a final demand and am threatened with court action
I send at least two recorded letters, to their legal department,
and addressed to the "Director of Customer Services".
FINALLY, after something like two years they realise that no ADT
alarm system means nothing to pay...
ajhbox-3@yahoo.co.uk wrote:
My wife (when she was my girlfriend) signed up to a 3 year deal when
she had a new system installed at her house.
When we bought a new house together 6 months later her house purchasers
did not want to take on the £26pm contract so we were asked to either
pay £600+ to terminate, or take an install at the new house.
We opted to take an install, we were charged £99 and ADT started us on
a _new_ 3-year contract! How can they do this?
I have also complained at the shoddy install and shockingly bad
customer service*, on top of which they invoiced me without warning for
a callout recently. I'm going to terminate as soon as I legally can,
which should be after 30 (not 36) months of this contract, surely?
*I've written 4 letters including one to the MD and had no reply to any
of them.
Alan
|
I've now gone to "bells only" to reduce my monthly fee to £16, I'll
wait a month then terminate, see what figure they give me to quit (with
- according to them - 8 months left).
Alan |
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BIG NIGE
Guest
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| Posted:
Thu Jun 23, 2005 10:43 pm Post subject:
Re: I'd say stay away from ADT [Re: ADT - 3 year "rolling" c |
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"AJH" <ajhbox-3@yahoo.co.uk> wrote in message
news:1119440742.497957.26740@g47g2000cwa.googlegroups.com...
| Quote: | ajhbox-3@yahoo.co.uk wrote:
|
I've now gone to "bells only" to reduce my monthly fee to £16, I'll
wait a month then terminate, see what figure they give me to quit (with
- according to them - 8 months left).
Alan
I trust that your system does have an EXTERNAL SOUNDER as I have seen many
of these type of systems that only have dummy sirens. !! |
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AJH
Guest
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| Posted:
Tue Jun 28, 2005 4:16 pm Post subject:
Re: I'd say stay away from ADT [Re: ADT - 3 year "rolling" c |
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BIG NIGE wrote:
| Quote: | "AJH" <ajhbox-3@yahoo.co.uk> wrote in message
news:1119440742.497957.26740@g47g2000cwa.googlegroups.com...
ajhbox-3@yahoo.co.uk wrote:
I've now gone to "bells only" to reduce my monthly fee to £16, I'll
wait a month then terminate, see what figure they give me to quit (with
- according to them - 8 months left).
Alan
I trust that your system does have an EXTERNAL SOUNDER as I have seen many
of these type of systems that only have dummy sirens. !!
Actually, external box is a dummy, but there is a loud indoor siren. |
This will do for me, like I say, I'm quitting.
Alan |
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BIG NIGE
Guest
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| Posted:
Thu Jun 30, 2005 12:36 am Post subject:
Re: I'd say stay away from ADT [Re: ADT - 3 year "rolling" c |
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"AJH" <ajhbox-3@yahoo.co.uk> wrote in message
news:1119957391.302551.137530@o13g2000cwo.googlegroups.com...
BIG NIGE wrote:
| Quote: | "AJH" <ajhbox-3@yahoo.co.uk> wrote in message
news:1119440742.497957.26740@g47g2000cwa.googlegroups.com...
ajhbox-3@yahoo.co.uk wrote:
I've now gone to "bells only" to reduce my monthly fee to £16, I'll
wait a month then terminate, see what figure they give me to quit (with
- according to them - 8 months left).
Alan
I trust that your system does have an EXTERNAL SOUNDER as I have seen many
of these type of systems that only have dummy sirens. !!
Actually, external box is a dummy, but there is a loud indoor siren. |
This will do for me, like I say, I'm quitting.
Alan
Just dont fall into the Trap of having an Allowance made for your Alarm
system on your Insurance as it will NOT meet the requirements.
Also Make sure that the Equipment becomes your Property (Get it in Writing) |
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Ian
Guest
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| Posted:
Thu Jul 07, 2005 12:36 am Post subject:
Re: I'd say stay away from ADT [Re: ADT - 3 year "rolling" c |
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On Wed, 29 Jun 2005 22:15:47 GMT, "BIG NIGE" <no.way@nolongerjose.com>
wrote:
<snip>
| Quote: | Just dont fall into the Trap of having an Allowance made for your Alarm
system on your Insurance as it will NOT meet the requirements.
Also Make sure that the Equipment becomes your Property (Get it in Writing)
|
With the domestic contracts that ADT(UK) offer - what type of
monitoring do you get ?
i.e.for £28/m what would you expect? RedCARE, Digicom, DualCom or GSM?
No live box?
What happens with a service outage/ line cut?
Is the internal sounder backed up with a NiCad?
Ian |
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AJH
Guest
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| Posted:
Fri Jul 08, 2005 2:40 pm Post subject:
Re: I'd say stay away from ADT [Re: ADT - 3 year "rolling" c |
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Ian wrote:
| Quote: | With the domestic contracts that ADT(UK) offer - what type of
monitoring do you get ?
i.e.for £28/m what would you expect? RedCARE, Digicom, DualCom or GSM?
Don't know, but it's not RedCARE. Don't know what the others are, but |
when it went off due to my stupidity (left back door open) the police
arrived.
| Quote: | No live box?
I'm not an expert, you are asking techie questions I can't answer. |
| Quote: | What happens with a service outage/ line cut?
Don't know what you mean. |
When my box recognised the phone line was not present I called an
engineer who blamed either my internal extension cable or BT, never
fixed it and they charged me £82.50 without a covering letter, that
made me angry.
| Quote: | Is the internal sounder backed up with a NiCad?
Think so. Can't be sure. |
> Ian |
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BIG NIGE
Guest
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| Posted:
Sun Jul 10, 2005 12:34 am Post subject:
Re: I'd say stay away from ADT [Re: ADT - 3 year "rolling" c |
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"Ian" <sss.ltd@virgin.net> wrote in message
news:agooc19cqolfterm4me1ccfe875c2ni29c@4ax.com...
| Quote: | On Wed, 29 Jun 2005 22:15:47 GMT, "BIG NIGE" <no.way@nolongerjose.com
What happens with a service outage/ line cut?
Is the internal sounder backed up with a NiCad?
Ian
|
I believe that they DO use a back-up battery on the internal sounder which
is how they manage to work around the BS 4737 requirement for a battery
back-up on the sounder.
The fact that almost everyone else, including the inspectorates expect that
to mean (on the EXTERNAL sounder) as it was originally intended, but then of
course this is ADT/NACOSS, (I keep forgetting which is the inspectorate and
which is the installer)(The difference seems to be very blurred). |
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Kingcoop3
Guest
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| Posted:
Mon Aug 01, 2005 12:36 am Post subject:
Re: ADT - 3 year "rolling" contract?! |
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Why not write to the md at home then he might listen.
Alex Chester McNut
16 LYMEKILNS ROAD
STEWARTFIELD, EAST KILBRID
GLASGOW
G74 4RR |
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AJH
Guest
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| Posted:
Tue Aug 09, 2005 2:39 pm Post subject:
Re: ADT - 3 year "rolling" contract?! |
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Kingcoop3 wrote:
| Quote: | Why not write to the md at home then he might listen.
Alex Chester McNut
16 LYMEKILNS ROAD
STEWARTFIELD, EAST KILBRID
GLASGOW
G74 4RR
|
He did not, I wrote to him last year, at his business address. I did
not get a reply (despite cataloguing the misery his company has caused
me).
Update - It took another 2 faxes and 4 phone calls to get them to
downgrade my account to bells only, in the meantime they took two
direct debits they were not entitled to.
They are so poor it is unbelievable.
Alan |
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AJH
Guest
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| Posted:
Mon Sep 05, 2005 4:36 pm Post subject:
Re: ADT - 3 year "rolling" contract?! |
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AJH wrote:
| Quote: | Kingcoop3 wrote:
Why not write to the md at home then he might listen.
Alex Chester McNut
16 LYMEKILNS ROAD
STEWARTFIELD, EAST KILBRID
GLASGOW
G74 4RR
He did not, I wrote to him last year, at his business address. I did
not get a reply (despite cataloguing the misery his company has caused
me).
Update - It took another 2 faxes and 4 phone calls to get them to
downgrade my account to bells only, in the meantime they took two
direct debits they were not entitled to.
They are so poor it is unbelievable.
Alan
|
Finally got them to change my DD and refund the overcharging!
It took 3 faxes and 6 phone calls in the end. So now I can pay just
£16pcm and give them notice to quit in December, then next March get a
local firm in. They might actually give a rats a*se about me.
Alan |
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BIG NIGE
Guest
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| Posted:
Tue Sep 06, 2005 11:04 pm Post subject:
Re: ADT - 3 year "rolling" contract?! |
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"AJH" <ajhbox-3@yahoo.co.uk> wrote in message
news:1125922459.747779.96710@z14g2000cwz.googlegroups.com...
Finally got them to change my DD and refund the overcharging!
It took 3 faxes and 6 phone calls in the end. So now I can pay just
£16pcm and give them notice to quit in December, then next March get a
local firm in. They might actually give a rats a*se about me.
Alan
WELL DONE (At Last)
The point is it should never have taken all of this trouble in the first
place (Start looking now for a local company, ask around for
recommendations from your friends then you will be prepared when the time
comes) |
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AJH
Guest
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| Posted:
Wed Sep 21, 2005 8:36 am Post subject:
Re: ADT - 3 year "rolling" contract?! |
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BIG NIGE wrote:
| Quote: | "AJH" <ajhbox-3@yahoo.co.uk> wrote in message
news:1125922459.747779.96710@z14g2000cwz.googlegroups.com...
Finally got them to change my DD and refund the overcharging!
It took 3 faxes and 6 phone calls in the end. So now I can pay just
£16pcm and give them notice to quit in December, then next March get a
local firm in. They might actually give a rats a*se about me.
Alan
WELL DONE (At Last)
The point is it should never have taken all of this trouble in the first
place (Start looking now for a local company, ask around for
recommendations from your friends then you will be prepared when the time
comes)
|
Yep, I have a local man lined up. It was my wife (before she was so)
who signed up with ADT in the first place, I would not have been
persuaded.
It's the fact that the salesman said stuff like "We're subsidising the
install out of our own pockets because we need a few reference sites in
this area" and then the company held me to the contract early
termination fee on the grounds that we had taken a subsidised install
that really galled me, and I said so in a letter they failed to answer.
Still, I'm out of there soon!
Alan |
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